Every technology encounters some problems, so does your VoIP phone. Perhaps one of the most faced issues would be of the unstable and irregular audio problems.
When you dial a number using your VoIP phone, the voice signals are converted into digital packets and then transmitted across using Internet Protocol. The sound problem occurs when these digital packets are sent across and lost on the way, delayed or not transmitted to the destination.
It is annoying when this happens. One gets tired of repeating their words over and over to the other person. However, you don’t have to bear with this problem anymore. Of course, you can always call the customer support center, to solve the issue but before you do that you can try a few simple techniques to see if you can help yourself.
Fixing the Irregular Voice problem in Your VOIP Phone
- First, you need to see whether the intermittent voice problem is from your end only or from the receiver’s end as well. Generally, this problem occurs when the bandwidth is insufficient in the uplink direction. It all depends on the quality of your internet connection. If you are having the choppy voice issue, simply run a speed test on your phone.Then, note down the bandwidth you are receiving in both uplink and downlink directions and compare it with the value when you are not using the phone. You will get the idea how much bandwidth you are getting and how much you should get in fact.
- You may try the ping test also, for this matter. For doing the test, simply open a DOS command prompt on your computer and type this command: ping yahoo.com This way, you send IP data packets to yahoo. You will notice that yahoo website servers send you a response. 126.96.36.199 is of yahoo host server’s IP address. The bytes being shown point out at the number of available bytes in the IP packet and the time indicates the round trip time for the message to be sent from your computer to Yahoo and retrieved. On the completion of the test, you receive a summary of the results. Check out the “lost” statistic figure; 0% is an ideal for the statistic. If it is 3%+ then, it means you are losing out on voice data packets, which in turn causes that choppy voice you are being complained of. Try this test a couple of times and see if it is being caused during downloading, kids playing games or some other reason.
- Check your set also. See, if it is placed properly, according to the guidelines provided by your VoIP service provider and also check if your router has been attached correctly. The best sequence to place the setup is to have your modem placed, then your ATA followed by your router. Remove the ATA and repeat the speed test and ping test. If you notice a slight change in bandwidth, suppose it drops by one or two dropped packets, then it means it is all good because your ATA is giving priority to your broadband phone at the loss of a merely few number dropped data packets.
These tests can help you primary levels of detection. If the problem is identified, you can ask your VoIP technician to adjust settings accordingly or change ATA settings and use a CODEC with higher voice compression. This way, less bandwidth and data packets are lost and you don’t have to face echo problems etc.